Removing Alureon.A / Backdoor.Tidserv!kmem
A friend had a nasty virus on his Windows XP computer. His Symantec endpoint protection software continually notified that a virus was found but not removed. In the Symantec program the virus was called "Backdoor.Tidserv!kmem". First, I wanted to make sure that his XP was up-to-date. Updating Windows is important to make sure all known security holes are patched up. That makes it harder for viruses to get in the system in the first place. Unfortunately, the whole update system was disabled by the virus! Microsoft update and windows update webpages did not work on Internet Explorer, and you cannot use other browsers on those sites. What I did first was to try to fix the update system by manually installing the Microsoft Windows update agen t. That did not work, and the windows did still not update with the virus in it. Then I tried to manually install the Windows Malicious Software Removal Tool , and to remove the virus with it. Normally the removal tool is installed w...